This terms and conditions govern your use of this website; by using this website, you accept this terms and conditions in full. If you disagree with this terms and conditions or any part of this terms and conditions, you must not use this website.
This website is owned and operated by ISTRA TRADING COMPANY and it’s brand ISTRA Truffle.
If you wish to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. Or, alternately you can register via our “Log in with Facebook” method.
You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify ISTRA Truffle immediately of any unauthorized use of your account or any other breach of security. ISTRA Truffle will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.
You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact ISTRA Truffle. If your order has already been dispatched changes are not possible.
For other than pre-order products you can track the progress of your order by logging into your ISTRA Truffle account. For pre-order products the order tracking may be available as separately informed by ISTRA Truffle.
You will receive an Order Confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us using the links at the bottom of this page so that we may investigate and confirm that your order has been placed successfully.
We reserve right not to accept or cancel an order for any reasons at our sole discretion.
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
The product price is always the price indicated in the web shop when you place your order.
All products on istra-truffle.com are listed in Hong Kong Dollars.
The available payment methods are displayed in connection with the product order form in the web shop. Online payment methods are provided by PayPal, Direct Bank Transfer and Others.
Direct Bank Transfer
Account Name: Chow Ka Ying Angela
Account Number: 819-786187-833
Bank Name: The Hongkong and Shanghai Banking Corporation Limited
BIC / Swift: HSBCHKHHHKH
Others (Contact us for other arrangement via)
Tel / Whatsapp: +852 6533 2326
If you would like to pay by credit or debit card, ISTRA Truffle will act solely as the marketer of the respective payment method and will provide the products to the customer. All complaints and claims for compensation will be handled by the payment method provider. With regard to payments made by credit or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the customer and the payment method provider. The payment method provider is also the recipient of the payment.
ISTRA Tartufi cannot be held responsible for an incorrect address being entered on your order.
Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, ISTRA Truffle cannot promise that they are accurate.
ISTRA Truffle reserve the right, in rare cases to deliver the ordered products in separate shipments.
We offer FREE delivery for purchases from HK$800. For orders under HK$800, a personal delivery charge of HK$70 per each order shall apply or S.F. Express service which fee varies and depends on weight as well delivery location. S.F. Express fee should be paid when product/s are received.
As soon as ISTRA Truffle has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.
Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe.
Delivery time slots for FREE delivery at Fo Tan Station: Every Wednesday and Saturday (18:00 –20:00)
For outlying islands please contact us before placing order so we can discuss our delivery plan.
Should there is any problem about products, contact us within 3 days after received. Products are not refundable nor returnable afterwards.
All rights, including copyright, for this website are owned by ISTRA Truffle. Any use of this website, images or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ISTRA Truffle.
We respect Your privacy and the confidentiality of Your information. We do not sell lists, accept advertising or generate any third party revenue from Your information.
LINKS TO THIRD PARTY WEB SITES
From time to time, ISTRA Truffle may contain links to third party web sites. You acknowledge and agree that:
(a) We are not responsible for the availability of such third party web sites;
(b) The content of such third party web sites is beyond our control;
(c) We neither endorse, make any representations nor accept any liability (whether direct or indirect) for such third party web sites or their content, products or services offered at those web sites, or by their sponsoring companies.
Please note that the information provided on the ISTRA Truffle Site may be out of date, may be changed or updated without notice, and may not be available at all times due to the nature of the internet, and consequently We shall not be liable to You for any error, omission or failure to update such information, or in relation to the availability of such information.
Further, We accept no liability for any direct or consequential damages arising from any Use of the ISTRA Truffle Site, including without limitation any loss of profits, business interruption, or similar.
ISTRA Truffle shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. ISTRA Truffle shall not be liable in case of errors or omissions in the photographs or texts displayed on this website.
ISTRA Truffle will have the right, at any time, to make changes to information about products displayed on the web shops, for example information about prices, description or the availability of products and ISTRA Truffle may do so without first giving you notice of the changes. ISTRA Truffle will not, however, make any changes to the price, availability or description of any product after an order has been accepted.
EVENTS OUTSIDE OUR CONTROL – FORCE MAJEURE
ISTRA Truffle will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act, event, omission, non-happening, or accident outside our reasonable control, including (without limitation) industrial action, civil commotion, war, riot, terrorist act, fire, explosion, storm, flood, any natural disaster, impossibility of use of appropriate modes of transport, technological or communication problems (Force Majeure Event).
We reserve the right to change this terms and conditions at any time by posting changes on line and it is your responsibility to refer to and comply with this terms on accessing and re-accessing the ISTRA Truffle Site. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.
We’ll be happy to answer any questions you may have.
E-mail: firstname.lastname@example.org if your question is regarding an order you’ve placed, please remember to include your order number. We aim to reply to all e-mails within one hour during business hours. You can also call our Tel / Whatsapp: +852 6533 2326 mon-sun, 11am-8pm.